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Stay connected during your hospital stay. Order television services to your hospital room, or order services for a loved one with just a few clicks. Here you can also find information on WiFi access and downloading movies offline.

Get started by choosing the type of services you'd like to order — or learn more about — below.

Ordering television services

Choose the campus that you are staying at. You will need to know the floor, room, and bed number that you or your loved one are staying in to successfully order TV services.

» Did you order TV services online? Let us know how your experience was


WiFi information

We are pleased to offer free WiFi for patients and visitors. To access WiFi services, connect to the SW_guest network using the password SunnybrookGuest

» More details and information


Video streaming

In order to ensure our Guest WiFi network is accessible to all users, streaming services like Netflix cannot be accessed on our network. But, did you know that you can download Netflix TV shows and movies to your Apple iOS or Android devices, and computers and tablets running Windows 10? You can do this using your personal data, or your personal WiFi network, before arriving at the hospital.

Instructions and information for downloading Netflix content to your personal devices »

You can download select TV shows and movies on the Netflix app to watch offline later. This feature is available on the Netflix app for Apple iOS or Android mobile devices, and computers and tablets running Windows 10. Downloads are not currently supported on other devices, or on computer browsers. If you see an error message when attempting to download or watch a title, search our Help Center for that message.

What do I need to download TV shows and movies on Netflix?

  • A internet connection (note: Netflix cannot be accessed on a Sunnybrook internet connection).
  • An active Netflix streaming account
  • An iPhone, iPad, or iPod running iOS 9.0 or later, or A phone or tablet running Android 4.4.2 or later, or A tablet or computer running Windows 10 Version 1607 (Anniversary Update) or later
  • The latest version of the Netflix Apple iOS, Netflix Android, or Netflix Windows 10 app

If you have a particular title in mind, you can search for that title and look for the download icon. Once you have found a title, follow the steps below:

Select the title you would like to download. On the description page, tap the download icon. For TV shows, the icon will appear next to each available episode. Once the title has completed downloading, you can access it from the My Downloads section of the app. 

Not all titles are available for download. If you do not have these options on your device, you may be attempting to download to a device that does not meet the criteria for downloads listed above.

Android phones and tablets also allow Smart Downloads, a feature that automatically downloads the next episode in a TV series when you finish watching an episode.

Note: You will need to disconnect your device from Sunnybrook's WiFi network to watch your downloaded movies and shows in the hospital.