Family navigators
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Our service

The Family Navigation Project is a call-in and email navigational service to guide and support families who have youth struggling with mental health and addictions concerns.

How to reach us:

If you are a youth with mental health and/or addictions problems between the ages of 13 to 26 years of age, or a concerned family member, please call us at:


or email us at:

You can leave a message and one of our family navigators will be in touch with you within one business day.

The Family Navigation Project is not a crisis response line; people who find themselves or their family member in an emergency situation must call 911 or go to the nearest hospital emergency room.

The navigation and support process:

“For my family, the Family Navigation Project meant ongoing support, communication and a phenomenal wealth of resources geared to our daughter’s age and needs, and a plan that was workable for everybody. This helped us focus our energy. Our navigator has had a very active and persistent correspondence with our family. We used a number of the resources identified to look at some short-term situations for when our daughter arrived home, and she’s participating now in a fairly high-support live-in program. I don’t know that we would have found it without the Family Navigation Project. While it is said that this kind of problem requires ‘one day at a time’, we are finding that sometimes it requires ‘one moment at a time’ and it is something we just have to continue to work at all of the time.”

- Lynn, a parent of a teen currently undergoing treatment through coordination and monitoring by the Family Navigation Project.

The Family Navigation Project will not provide the treatment itself, but rather we will help to connect you with the most appropriate treatment resources available.

We will start by partnering you with a “family navigator”, who is a clinically trained health professional who will conduct a thorough assessment of your concerns, assess your needs, and provide you with expert navigation of the healthcare and social service system.

The navigator will do this by exploring the options of treatment service offerings to provide you with information about service matches that are appropriate and as efficient as possible, for your family to evaluate and decide upon, to create an individualized path to care together. In some cases, the navigator may even be able to identify particular therapists that may be a good match for you and your family.

The navigator will work with and support your whole family — this can include parents, other caregivers, the youth him or herself, and his or her siblings.

The navigator will help connect you to the services agreed upon and will actively partner with you, establish solid and supportive relationships with you, and stay involved to track your progress, run interference if needed, and help you make course corrections if necessary once you have connected with services or resources.

We will advocate for your needs at all levels of the healthcare and social services system, when required.

You will be encouraged to connect with other families to build a sustaining peer network through which you can share what you have learned and offer support to one another.

By working with you as partners and providing you with support and customized recommendations, we will give you the tools to actively chart your own course on the journey to wellness.