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Information for Sunnybrook patients during the COVID-19 pandemic

Last updated: October 20, 2020

Arriving at Sunnybrook

Screening for symptoms at the door

We are screening all patients for symptoms at the door. We will also be restricting access to specific doors on all of our sites.

If you are feeling ill prior to your appointment, please call the clinic or health-care provider you are seeing. They can advise on next steps.

Entryway restrictions at Sunnybrook's campuses

Bayview Campus

Patients are only be able to access our Bayview Campus using the below entrances:

  • M-Wing, First floor (main entrance) (M1)
  • D-Wing, Ground floor (DG), south entrance (access via Life Saving Drive)
  • H-Wing, Ground floor (HG), west entrance (enter underneath canopy) 
  • T-Wing, east entrance

(Click map to view a larger version)

Our Emergency Department entrance is also open for those who are coming to Sunnybrook for emergency care.

COVID-19 Assessment Centre

Patients who are going to our COVID-19 Assessment Centre must only enter Sunnybrook through our U-Wing entrance. More information.

Veterans Centre & palliative care unit (Bayview Campus)

For information about our Veterans Centre and palliative care unit, please visit this page.

All other sites

For all other sites (the Holland Centre, St. John’s Rehab and the Reactivation Care Centre), patients will be screened at the main entrances of each of these sites. Access will be restricted to the main entrance for all of these locations.

How do I get to Sunnybrook's COVID-19 Assessment Centre?

For information about Sunnybrook's COVID-19 Assessment Centre, including location and hours of operation, please visit

Questions about appointments, procedures and surgeries

I have a confirmed in-person appointment. What do I need to know?

All patients who have a confirmed in-person appointment at the hospital will be screened for symptoms of COVID-19 prior to their appointment. This means someone from the clinic will phone you to see how you are feeling. On the day of your appointment, you will also be screened for symptoms at the door before entering the hospital.

If you have an upcoming appointment and are feeling unwell, please call your health-care provider ahead of your visit to discuss next steps.

Please be advised that during the COVID-19 pandemic, Sunnybrook is limiting visitors in the hospital. At this time, family members or companions are are not able to accompany patients to their in-person appointments, unless the patient meets the criteria of someone who requires an essential care partner; this status must be approved by the patient's care team. View more information about Sunnybrook's visitor policy during COVID-19.

Please note, we are also be restricting access to specific doors on all of our sites.

Patients can only access our Bayview Campus using the below entrances:

  • M-wing, first floor (main entrance) (M1)
  • D-Wing, ground floor (DG)
  • H-Wing, ground floor, west entrance (HG) - enter underneath canopy
  • T-Wing, east entrance

» View map of entrances

For all other sites (the Holland Centre, St. John’s Rehab and the Reactivation Care Centre), access is restricted to the main entrance.

Will my appointment go ahead as scheduled?

In order to reduce the number of people in the hospital during the COVID-19 pandemic, we are encouraging our health-care teams to have virtual or phone visits with their patients whenever possible, and to postpone any non-urgent visits.

If you have an in-person appointment scheduled, please call your health-care provider’s office prior to your visit to ensure your appointment will go ahead as scheduled.

If you have any questions about your upcoming appointment, please contact your health-care provider’s office directly.

I have a virtual care appointment at Sunnybrook. What does this mean, and how can I prepare for my appointment?

Do I need to wear a mask when coming to the hospital?

Sunnybrook requires all patients (who are medically able) to wear a mask when in the hospital.

Patients who are coming to the hospital for appointments will be provided with a mask when entering the hospital. Patients may also choose to wear their own masks from home. 

Hospital in-patients will be provided with masks by their care team.

Masks provided to patients are not medical-grade masks, and therefore do not impact our mask supply for health-care workers. While these masks are not medical grade, they can still contain droplets (e.g. coughs, sneezes) produced by the person wearing it.

Sunnybrook has taken this precautionary step out of an abundance of caution. Masks can help prevent the spread of respiratory illness, including COVID-19, when important measures such as physical distancing are not possible.

» View information about properly and safely wearing a mask

Can my loved accompany me to my outpatient appointment?

At this time, family members or companions are not able to accompany patients to their in-person appointments, unless the patient meets the criteria of someone who requires an essential care partner; this status must be approved by the patient's care team. View more information about Sunnybrook's visitor policy during COVID-19.

We understand this is a challenging time for our outpatients who are unable to have a companion accompany them to hospital appointments. Physical space in our waiting rooms, patient care areas, hallways, etc. is limited. In order to ensure safe physical distancing, it is important that we continue to limit traffic to those who need to be here the most. We are looking forward to welcoming back all visitors and companions once it is safe to do so.

Why was my appointment cancelled?

While Sunnybrook is safe and remains open to our patients, we are taking some precautionary steps during the COVID-19 pandemic to help limit the number of people in the hospital during this time. This includes postponing of any non-urgent visits to the hospital.

If you have any questions about your specific situation, please contact your health-care provider directly for more information.

Is my medical imaging (x-ray, CT, MRI, ultrasound, mammogram) appointment cancelled?

Our medical imaging team will contact you if your appointment needs to be rescheduled.

Your safety is our priority. Our Infection Prevention & Control team is diligent in ensuring the best practices are maintained to protect our patients and staff. This includes cleaning our equipment after each patient, cleaning surfaces often, restricting visitors and using the proper personal protective equipment when needed.

If you cannot attend your appointment, please call 416-480-4336 so we may offer the appointment time to someone else. Missing your appointment without notice not only puts others needing medical imaging at risk but also contributes to a significant cost for our health-care system.

Why was my surgery postponed?

In order to ensure the safety of patients and staff, all hospitals in Ontario are limiting the number of people in hospitals during the COVID-19 pandemic. This means that Sunnybrook will be postponing surgeries that may be done safely at a later time. All decisions to postpone surgeries have been made with careful consideration, in consultation with each patient’s health-care team. Surgeries will only be postponed if deemed medically safe.

A member of your health-care team will contact you if your surgery date is affected by these changes.

We understand this is not an ideal situation, and we appreciate your understanding during this time. If you have any questions about your upcoming surgery, please talk to your health-care provider directly for more information.

I saw on the news hospitals can restart elective surgery. Why don’t I have a new date yet?

The provincial government has outlined a plan for resuming scheduled surgeries. 

Surgical activity in Ontario is not back up to pre-pandemic levels and it will still take some time to reschedule all surgeries that have been postponed due to the pandemic. Our teams carefully review patients each day and determine who requires urgent surgical care.

Thank you for your patience and ongoing understanding during this unprecedented time. If your condition changes please let your health-care provider know.

I have a confirmed procedure, treatment or surgery at the hospital. What do I need to know?

For your health, and for the safety of staff, we want to ensure you minimize your chance of getting COVID-19 in the time leading up to your surgery, procedure or treatment at the hospital. Please visit the resources below for instructions and information to help minimize your risk:

» Information for patients scheduled for surgery or a procedure at Sunnybrook

» Information for cancer patients starting new treatment

General questions

I can’t get through on the phone. What do I do?

We are experiencing a high volume of phone calls. We understand that this is frustrating at this uncertain time. Thank you for your patience as our staff work to answer questions and re-book appointments.

Can I pick up my prescription at the M-Wing or Odette Cancer Centre pharmacies?

You can still pick up your prescription at the pharmacies. Please note you will be screened at the door for symptoms. Curbside pick-up may also be available to you. Please speak to a pharmacy staff member about this option.

Are restaurants, coffee shops, and other food retailers open at Sunnybrook?

Restaurants and other food services are still available at Sunnybrook. Some retailers are operating on reduced hours, and others are closed for the time being. Please visit our food services web page to learn more about what's open, closed, and for hours of operation. 

Why is seating restricted in waiting rooms and dining areas?

You may see signage or tape on seats in waiting and dining spaces across the hospital. These restrictions have been put in place in common areas to signal physical distancing among patients.

Are volunteers still at the hospital?

The hospital has made the decision to cancel all volunteer activities and roles at all hospital sites until further notice. We are not accepting new volunteer applications at this time. 

I've heard about COVID-19 outbreaks in long-term care homes and hospitals across Ontario. What does this mean?

An outbreak means that two or more patients who are being cared for in a health-care facility for something other than COVID-19 have tested positive for the illness. This outbreak criteria is set by public health.

Year round, Sunnybrook has extensive infection prevention and control measures and protocols in place to help us prevent, prepare for and control any outbreaks that may occur.

During the COVID-19 pandemic, Sunnybrook has taken extra protective and surveillance measures among our patients and our staff to help mitigate any risk of hospital acquired infections. Our experts, alongside our health system partners, have also developed COVID-19 specific outbreak plans to ensure every possible measure is put in place to prevent and contain any outbreaks.

Can I donate food or drop off treats for front-line staff/my care team?

We have received many kind gestures to provide support to our front-line staff through food and beverage donations. These are much appreciated, and for the safety of the public, patients, and our staff, the following guidelines have been created. Please note we cannot accept homemade meals at this time.

Online/cash donations

You may express your gratitude and support by making an online donation by visiting, and indicating that your donation is to support staff meals and wellness.

Donations will be used to purchase meals or beverages for staff through our hospital food services, or to fund delivery of food/wellness packages from third party suppliers.

Bringing treats to your care team

Many patients ask us if they can bring treats to their care team as a way of expressing their gratitude. In the times of COVID-19, we must be extra careful about treats and food sharing. If you wish to bring in food or treats for the staff, only individually wrapped items can be accepted. Our staff will ensure that these are carefully distributed with distancing and clean hands in place.

Restaurant and catered meals

Gift cards/promotional codes: The preferred method for receiving donated restaurant meals is via gift cards, or through the opportunity for team members to order a meal for self-pickup or home delivery using a Sunnybrook-specific coupon or promotional code

Bulk deliveries: Drop-offs of bulk deliveries are only accepted when pre-arranged by contacting Unfortunately, those dropping off food will not be able to enter the hospital.

Bulk deliveries will be accepted from licensed restaurants and caterers that comply with Toronto Public Health’s Dine Safe program, and have received a pass notice on their most recent inspection. Restaurants and caterers must also represent that they screen their staff for symptoms of communicable illness, including COVID-19, prior to any food being prepared for Sunnybrook.

Food/beverages for delivery must meet the following criteria:
  • Be provided as single portions
  • Be in a covered container, individually wrapped, or placed in individual sealed bags with cutlery
  • Must not require refrigeration or heating and must indicate how long they last at room temperature
  • Must include explicit labeling of ingredients (including indication regarding food sensitivities)
  • Beverages must be in individual cans or bottles

Food manufacturers & distributors (including grocery stores)

The preferred method for receiving donations of grocery items is by giving staff access to online ordering so that they can have their groceries delivered directly to their homes, or picked up after their shift.

Bulk donations of grocery items must meet the following criteria:
  • Non-perishable and commercially prepared items (similar to the foods donated to food banks)
  • Exception may be made for perishable foods including fruits and vegetables, provided they can sustained without refrigeration or be delivered close to the pick-up time
  • Items that can be picked up by staff without the need for sorting or selecting from groups of food (e.g. individual “baskets” of food or pre-ordered selections)

Information for in-patients

Can my loved ones visit me in the hospital during my stay as an in-patient?

Can I order food through delivery services?

Bayview campus: Takeaway orders from restaurants or food delivery services such as UberEats, Skip the Dishes, DoorDash are permitted on the Bayview campus. Delivery people are not permitted to enter the building so arrangements must be made for an order to be picked up at the entrance. Patients may pick up food orders at the front (M1) entrance. Where this is not possible, please consult M1 Courtesy Service, who may be available to assist between the hours of 8:00 a.m. – 4:00 p.m. 416-480-6100 extension 2141. To ensure the continued safety of residents, the Veterans Centre remains unable to accept deliveries from restaurants and other food delivery services at this time.

Holland Centre: The Holland Centre is unable to accept drop-offs of food for patients at this time.

St John’s Rehab: SJR does not have the capacity to accept food deliveries for inpatients from UberEats, Skip the Dishes, DoorDash and other food delivery services at any of our campuses at this time.

Reactivation Care Centre (RCC) – Church Site: The RCC location is unable to accept drop offs of food for patients at this time.

I was hospitalized with COVID-19, and have been discharged home. How do I continue my recovery from home?

Program-specific information

Some COVID-19 questions & answers may be specific to the program area or clinic you are a patient of:

Tips and information from Sunnybrook experts

Mental health information:

Tips for health-care workers: