Frequently Asked Questions
I’m not sure if your services are right for me. How do I learn more?
Do I need a doctor’s referral to receive treatment?
How do I make an appointment?
How long is an appointment?
What should I bring to my first appointment?
Please bring the following items to your first appointment in Outpatient Services:
- Health Card
- Extended Health Insurance policy information (Back on Track only)
- Motor vehicle insurance provider and claim details (Back on Track only)
- Current list of medications, supplements, and vitamins
- Eye glasses and/or hearing aids (if applicable)
- Mobility aids, such as a cane, wheelchair, or walker (if applicable)
- Splints, orthotics, braces, pressure garments or any other assistive devices you are currently using
- Prosthesis and prosthetic sock (if applicable)
- List of other specialists you are seeing, such as psychologists, psychiatrists, surgeons, etc., including their name, address, and phone number.
- If you have diabetes, bring your glucose meter, supplies and a snack to each appointment
- If you need help with translation, communication, or any other additional support, bring a family member or friend to your initial assessments.
What should I wear to my appointments?
What should I expect at my first visit?
Arrive 5 to 10 minutes before your appointment time. You will first need to visit our administration area to register and check in. You will then be directed to have a seat in the appropriate waiting area, where your health-care professional will greet you when ready.
If you are participating in our Back on Track program, you will first meet with a service coordinator to review the process for submitting treatment plans, billing, and communicating with your auto insurance company or WSIB.
Your initial appointments are generally 60 minutes long, per profession.
How will my treatment be funded?
Funding for your treatment will depend on the program and services you are receiving. Services may be funded through the Ontario Health Insurance Plan (OHIP), extended health insurance plans, automobile insurance plans, Workplace Safety Insurance Board (WSIB), self-pay or a combination of these sources. Our team will discuss any cost associated with your services and discuss how they will be funded at the time of your booking.
For motor vehicle collisions: All auto insurance policies in the Province of Ontario stipulate that extended health insurance benefits must be billed prior to billing auto insurance. The auto insurance is secondary and will pay the portion not covered by your extended health insurance benefits (if applicable).