Hospital  >  Patients & Visitors  >  Patient engagement

Welcome to patient engagement at Sunnybrook

We've launched this section because we want to know more about your experiences, and how we can improve to make those experiences better. Listening to feedback from patients, family members and the community will help us provide the best possible care.

Help us learn about what's important to you. Visit this section often for the latest survey topics, polls and results.


Additional resources

More surveys

Quality improvement plan

At Sunnybrook, we believe in listening to patients and families about their experience with the hospital. With this in mind, we are seeking your input on our quality improvement plan.

Committees, councils and groups

Education and events

Online / social media

Our Personal Health Navigator blog, written by Patient Navigation Advisor Paul Taylor, relies heavily on medical experts at Sunnybrook. Its content is derived almost entirely from questions patients and their families ask about the hospital and the health care system.

Sunnybrook is one of the most followed Canadian hospitals on social media. We use Facebook, Twitter, YouTube, Instagram, and LinkedIn to share news stories and to engage with our communities online.

Senior leadership visibility and tours on the units

Conducted three to four times per week. Staff member accompanies senior leader to track any complaints and follow up. Learn more

Ambassador program

In acute and long term care, volunteers welcome patients and families and act as an ‘early warning system'. Learn more

Office of the Patient Experience

The Office of the Patient Experience manages and helps resolve patient and family concerns.


Have a question or comment about our patient engagement initiative? Please email us at