• Veterans Centre
  • Post-admission questionnaire
• DAN Women & Babies Program
  • Quality of care survey
  • NICU family satisfaction survey

At Sunnybrook, we believe in listening to patients and families about their experience with the hospital. With this in mind, we are seeking your input on our quality improvement plan.

• Schulich Surgery Patient & Family Advisory Council
• St. John’s Rehab Patient & Family Advisory Council
• Veterans Family Advisory Council and Residents Councils
• Sunnybrook Education Advisory Council and its subcommittees have patient representation
• Patient Advisory Council for our PYNK program (young women with breast cancer)
• Community Partnership Initiative through the Emergency Department
• Laryngectomy Support Group
• Pre and Post Surgery Support Group at Holland for total joint replacement patients
• Nephrology Patient Council
• Neonatal Intensive Care Unit Parent Council
• Odette Cancer Centre Patient & Family Advisors
• Department of Psychiatry Patient & Family Advisors
• Holland Centre Patient & Family Advisors

• Speaker Series: held corporately eight times a year. Topics are driven by patient feedback. Draws about 300 people per event.
• Odette Cancer Centre: education evening events for cancer patients and their families (six to eight times per year).
• Veterans Centre Speaker Series
• Monthly educational evenings in the DAN Women & Babies Program
• Become a patient volunteer and help us train our future doctors

Our Personal Health Navigator blog, written by Patient Navigation Advisor Paul Taylor, relies heavily on medical experts at Sunnybrook. Its content is derived almost entirely from questions patients and their families ask about the hospital and the health care system.

Sunnybrook is one of the most followed Canadian hospitals on social media. We use Facebook, Twitter, YouTube, Instagram, and LinkedIn to share news stories and to engage with our communities online.

Conducted three to four times per week. Staff member accompanies senior leader to track any complaints and follow up. Learn more

In acute and long term care, volunteers welcome patients and families and act as an ‘early warning system'. Learn more

The Office of the Patient Experience manages and helps resolve patient and family concerns.